Duevo

In a service business, money is lost in the dates nobody tracked

The most expensive loss in a service business isn’t the job you didn’t do — it’s the job you never knew you missed. A warranty quietly expires and nobody calls the customer. A maintenance agreement quietly ends, and at the next fault that customer calls someone else. An appointment is agreed, the notebook changes, the date disappears. None of these are failures; they’re tracking gaps — and each one comes straight off revenue.

The cause isn’t indifference, it’s scatter: the customer is in your phone, the device details are on a receipt, the warranty date is on the box, and the appointment is in a diary. Information split across four places cannot answer one question — “who do I need to call this week?”

Duevo is built to answer exactly that: hold customer, device and agreement in one panel, count the dates for itself, and turn an expiring warranty from a closing door into an opening sales conversation.

How the panel is built

1. Customers and their devices. Under each customer sit the devices you sold or service: make, model, serial number, installation date. The device belongs to the customer — so “which unit is at that address” is answered without a phone call.

2. The due radar. This is the centre of the panel, split into three buckets: overdue · today · this week. Open it in the morning and the day is planned; which warranty has run out, which service is due, which agreement needs renewing — visible without searching. This is what turns follow-up from remembering into looking.

3. Warranty into maintenance agreement. The most valuable moment in a service business is the day a warranty ends: the device still works, the customer is still yours, and that is exactly when a maintenance agreement can be offered. A business that misses that moment tries to win the same customer back months later through a breakdown — harder work for less money. Duevo makes that transition visible.

4. Calendar, appointments and service history. Visits land on a calendar; every job, part and cost is recorded against the device. That record pays off in three places: repeating faults become visible, warranty-scope conversations get evidence, and the device’s history stays with the business even when the technician changes.

5. Three languages. The interface runs in Turkish, English and Arabic (RTL) — for teams working across Türkiye and the MENA region.

Who it’s built for

Appliance and air-conditioning service companies. Once devices number in the hundreds, remembering warranty dates is impossible; without a due radar, expiries are missed as a matter of course.

Boiler and HVAC maintenance firms. The annual agreement model rests entirely on dates: if renewals aren’t tracked the agreement dies quietly, and the customer is lost without anyone noticing.

Dealers who install and maintain. The warranty and the servicing of what you sold both stay with you. A record that starts at the point of sale becomes maintenance revenue two years later — but only if it was kept.

Small technical workshops. Even for a one-person shop the difference is the same: an appointment in a notebook gets lost, one in a panel doesn’t.

The “I already know my customers” objection

This is the most common — and most honest — objection service owners raise, and for a single customer it’s true. But the problem isn’t knowing the customer; it’s remembering the date. A hundred customers, two or three devices each, one warranty expiry and one service interval per device: that’s over three hundred dates, and no memory carries it. The panel doesn’t help you know your customers — it tells you who to call this week. Those are two different jobs.

Where your data lives

Everything you enter stays visible and editable. Customer, device and service data belong to your account; in-app purchases and subscriptions run through the App Store and Google Play. Details in the privacy policy; account deletion is a one-step request on the account deletion page.

Getting started: your twenty most active customers

Don’t try to enter the whole customer list in one day — that’s how most setups die. Start with your twenty most active customers: add the customer, enter their devices, write the warranty expiry and the last service date. Twenty records takes about an afternoon, and the panel becomes meaningful immediately, because real lines appear in the due radar. The rest of your customers then enter by themselves: every service visit opens a record, and within three months the list completes itself.

Frequently asked questions

Who is Duevo for? Service businesses that sell, install or maintain devices: appliance and air-conditioning services, boiler maintenance firms, technical workshops and dealers who install.

How many customers and devices can I add? Multiple devices per customer are supported; each device carries its own warranty, maintenance and service history.

What does the due radar track? Warranty expiry, maintenance intervals and agreement renewal dates, sorted into overdue, today and this week.

Does it support Arabic? Yes — the interface runs in Turkish, English and Arabic (RTL).

Which platforms is it on? Live on iOS; the Play status is shown by the store badges at the top of this page.

How do I get support? One address: hello@sofft.app

Read further

Appliance inventory and warranty tracking · Service contract tracking for small business · Before your warranty expires · Before you call a repair service · Appliance warning signs before breakdown